Christina Brooks

Profession: Customer Service Associate (CSA)
Human Resources, Customer Support
Required to manage customer concerns with the objective of maintaining positive customer relationships with an organization. Required to interact directly with customers to listen to concerns, resolve problems, and recommend products and services.

Human Resources Specialist
Human Resources, Customer Support
Responsibilities include preparing compensation and benefits packages, setting up company policies and maintaining updated employee records.

-Excellent verbal and written communication skills
-Good problem-solving abilities
-Team management skills

Interests: Hello! My name is Christina. I am a mother of two children and currently a homemaker living in Frankfurt, Germany. My background involves working in human resources positions in both military (US Army) and civilian sectors. I am very experienced in customer service and building strong relationships. These are skills that require a great amount of communication and empathy to genuinely understand the people I am working with. In my most recent position as a customer service associate at an independent publishers representative firm (2020), my role required excellent communication skills via email, phone, and in person, which ensured the success of our clients. I am a wonderful people person, and I really enjoy listening to people to understand their needs so that I can help them. In addition, I am a lover of the English language, to include grammar and spelling, as it’s always been my favorite course in college and high school because it came naturally and was something that I felt I succeeded in. Growing up, I participated in numerous spelling bees and I enjoyed writing papers both fiction and non-fiction. I will be able to help anyone improve wherever they are in their English learning journey.

My goal with Cambly is to help as many people as I can to improve their English communication skills. I want people to feel comfortable and confident in what they learn so they are able to use it in any situation. I look forward to building relationships and learning about other cultures from those I connect with as well.

Education: Human Resources Specialist Course
Military
Research Human Resources Publications; Prepare Office Documents Using Office Software; Prepare Correspondence; Identify Human Resources Systems; Maintain Records; Interpret the Enlisted Record Brief & Officer Record Brief; Create Ad Hoc Query, & more

Spoken Languages: English (Native)

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