Bunny B

전문 분야: Volunteer - Junior Instructional Designer
Non-profit
Designed hybrid and online courses in Moodle using ADDIE and UDL. Created interactive materials, aligned content to learning goals, and improved outcomes through feedback. Focused on accessibility, adult learning, and global learner engagement.

Training & Documentation Specialist
Training and Development, Teaching, Design, Customer Support
Led training content creation and onboarding programs using adult learning principles. Improved efficiency with skill-gap analysis, SME collaboration, and LMS management. Delivered training globally and tracked impact through data-driven insights.

Tier 2 Technical Support Agent
Customer Support, IT
Coached support agents, created clear technical guides, and led peer training with adult learning strategies. Promoted continuous learning, adapted content to trends, and communicated effectively across channels in fast-paced support environments.

ESL Tutor
Education, Teaching, Training and Development
Taught conversational English to diverse learners using adult learning methods. Adapted lessons to age, skill, and cultural background. Gave targeted feedback, built rapport, and used micro-learning to boost confidence, retention, and autonomy.

Solutions Architect
Technology, IT, Customer Support
Delivered tailored EHS/LMS solutions by translating business needs into learner-focused systems. Led client training, created clear documentation, and applied adult learning and root-cause analysis to drive adoption, engagement, and continuous improv

T2 Services Pro - Apple
Technology, Customer Support, IT
Supported Apple customers across billing and tech roles while coaching Tier 1 agents and creating learner-focused job aids. Translated complex issues into clear guidance, updated curricula, and promoted continuous learning through agile, just-in-time

관심 분야: I'm an experienced educator and customer service professional with over 12 years of experience helping people solve problems, build confidence, and grow their skills. I’ve been trusted as a trainer, mentor, and coach in every role I've held, most recently designing training programs for companies and coaching agents in technical support.

I hold a double major in Information Technology and Psychology, and I’m currently pursuing dual master’s degrees in Industrial/Organizational Psychology and Business Administration. My background blends tech knowledge, adult learning theory, and a deep understanding of how to connect with learners from all backgrounds.

As a Cambly tutor, I use conversational English, cultural exchange, and personalized feedback to help learners gain fluency and confidence. Whether you're prepping for an interview, improving your business English, or just want to chat, I’m here to help you reach your goals one conversation at a time.

학력: Bachelor's Degree -Information Technology & Psychology
Mental Health, Internet, Technology
I double-majored in Information technology with a focus in Cybersecurity and Psychology because I find both fields interesting.

가능 언어: 영어 (원어민)

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