Erin

职业: COMMAND STAFF SUPPORT SUPERVISOR, CSS | U.S. AIR FORCE
Military, Government, Logistics, Training and Development
• Collected and organized unit data to brief leadership with state-of-business reports.
• Performed quality assurance for command staff support logistics for over 300 members.
• Resolved technical issues by troubleshooting 94th MXG computer hardware

TECHNICAL ANALYST | UNIVERSITY SYSTEM
Technology, Customer Support, Logistics, Education
• Resolved over 500 Service Now technical support tickets.
• Received 100% positive customer satisfaction feedback.
• Grant or revoke employee access using Active Directory.

PATIENT ACCESS REPRESENTATIVE | HEALTHCARE FACILITY
Mental Health, Insurance, Hospitality and Tourism, Training and Development
• Classified patient data accurately across various communication mediums.
• Distributed medical data with Allscripts and Sunrise records software.
• Completed tasks by providing administrative assistance to clinical staff.

ASSISTANT TEACHER | EARLY CHILDHOOD DEVELOPMENT CENTER
Teaching, Education, Mental Health, Visual Arts
•Created teaching curriculum
•Communicated with parents
•Participated in staff meetings
•Following all safety procedures



APPLE CARE ADVISOR | APPLE INC.
IT, Research, Sales, Customer Support
• Solved user technical issues within scope of support.
• Efficiently managed inbound calls using Apple’s ticket system.
• Trained customers on SPAM, phishing, malware, anti-virus software and other web security threats.

兴趣: Cultures are interesting to me. This tutoring opportunity allow me to also learn from you. I look forward to the conversations we will have.

教育: BACHELOR'S IN PUBLIC HEALTH
Mental Health, Insurance, Research, Technology
•Conducting research to identify health risks and develop effective educational materials
•Developing and implementing health education programs
•Educating the public about health risks and how to stay healthy


HIGH SCHOOL DIPLOMA
Performing Arts, Medicine, Education, Mental Health
Diploma obtained in 2011

所讲语言: 英语 (母语), ht (基础), 西班牙语 (基础)

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