Freedom

职业: Hellios Information BV – Sustainability Product Project Manager
Management, Environment
• Project managing the launch of a Carbon Emissions product.
• Managing the communication strategy for Hellios’ Sustainability analysis - scoring system

Hellios Information BV - Sabbatical
Hospitality and Tourism, English Language Instruction
• Completed a month-long intensive Spanish language course.
• Volunteered in hostels to manage check-ins and welcome guests in Spanish, French and English.
• Provided private English lessons.


Hellios Information BV – Sector Manager (Netherlands)
Training and Development, Management, Finance and Banking
• Led a team to support Financial Services Institutions with onboarding and supporting the implementation of our solution into their organisations.
• Reviewed and analysed data collected in our platform to identify trends in the supply chain.

Hellios Information BV – Operations Manager (Netherlands)
Operations, Training and Development, Management, Finance and Banking
• Managed a team to ensure that they could provide excellent customer service and ensure that high quality data was collected.
• Improved operational processes to improve the customer journey and make the onboarding more efficient.

Hellios Information BV – Project Manager (Netherlands)
Management, Finance and Banking
• Co-founded a new Hellios Information entity in the Netherlands
• Recruited and built a new team.
• Established new relationships with clients to create a new community.

Hellios Information Limited – Service Delivery Manager (UK)
Management, Finance and Banking
• Supported large clients in the financial services industry and defense sector
• Excellent time management and project planning to ensure successful client onboarding.
• Ability to build and maintain relationships within the team and externally

Hellios Information Limited – Customer Service Advisor (UK)
Customer Support
• Excelled in a target driven environment.
• Provided excellent customer service.
• Offered support in French and English.

Private Tuition - English teacher (UK)
Education, English Language Instruction
• Taught English grammar and comprehension to individuals and small groups, including children and adults.

AGTC Limited - Customer Service Advisor (UK)
Customer Support
• Provided support and updated customers on the status of their orders in French and English.
• Translated the website from English to French.
• Dealt with customer complaints avoiding escalation to a manager.


Hellios Information Limited – Customer Service Advisor (UK)
Customer Support
• Excelled in a target driven environment.
• Provided excellent customer service.
• Offered support in French and English.


Mamie Group - Marketing Assistant (France)
Hospitality and Tourism, Marketing
• Market research on trends and competitor products.
• Business development improving relationships with suppliers to agree better prices and identify new opportunities for different products to improve customer satisfaction

兴趣: Over the last 4 ½ years I have worked in Third Party Risk in the Dutch and UK Finance sector.
I love to travel and experience new cultures which also led to me living abroad in the Netherlands and France, as well as travelling across South America for 6 months.
In my spare time, I enjoy doing different outdoor activities, listening to music, kickboxing and running.

教育: ILM level 3 in Leadership and Management
Education
An ILM level 3 Award in Leadership and Management is a recognised qualification for line managers, team leaders and supervisors.

French 5: Advanced
Education
C1 level of the Common European Framework of Reference for Languages (CEFR) course at the University of Oxford for Continuing Education

A Levels - History, Biology, French
Education
History - A
Biology - B
French - C

所讲语言: 英语 (母语), 法语 (流利), 西班牙语 (会话)

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